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Terms and Conditions

The following legal notice regulates the access and use of services of the website  (hereinafter, the "Website") property of REFORMAM NETWORK 2010 S.L with Tax Identification Code no. B57679714 and TIN B57679714 and business address at 26 Europa Avenue, Atica Building 5, 2nd Floor, 28224 Pozuelo de Alarcón, Madrid, Spain. E-mail address: [email protected]. is an online store that sells goods and materials related to home improvement and decoration. has the ability to alter at any moment and without previous notice, the design, presentation, or the Website configuration, as well as some or all the products, and add new services. The use of this website implies full acceptance of the regulations included in this Notice on the published version at the moment in which the User browses the Website. Furthermore, would like to inform the Users of this Website that the General Terms of Use might be modified without previous notice. In consequence, the Users have to read carefully this Legal Notice every time they proceed to use the Website, since those can undergo modifications. The use of certain services offered to the Users throughout the Website can be subject to specific conditions that, according to circumstances, substitute, complete or modify this General Terms of Use. Therefore, before using such said services, the User has to read thoroughly and accept the corresponding specific conditions. 

1. Access and use of the Website conditions

The user commits to use the Website and it's services diligently, in full compliance with the Law, good moral and the present General Conditions and, in its case, the particular conditions  that might apply, as well as the proper respect to other Users. It is strictly forbidden to use this Website for a different purpose than the one originally intended. In this regard, the User will renounce to use any of the material or information contained on the Website with illegal purposes as well as any other purpose that is strictly forbidden in this General Terms of Use, along with particular conditions that, in case of being enabled, result contrary to the rights and interests of, its members or third parties, and will have to respond to them in the case of violation or non-compliance with such obligations or, in any case (including insertion or spreading of "computer viruses"), damages, disables, overloads or hinders the normal use of the material and information on the Web, information or document systems, files and any type con content stored on any computer equipment, their members or any Website User.        

All communications from towards the client, and from the client towards will take place via e-mail to avoid any lost or misplaced information.  The clients will have to keep track of their e-mails since this will be the contact method to receive updates about their orders. All incidents and claims must be directed to at [email protected]

The client agrees to receive all purchase invoices and credit notes of refunds on digital format.

2. Security of personal data

The website keeps the security of personal data protection levels according to the RD 1720/2007 of December 21st, in which the implementation of the Regulation of the Organic Law 15/1999 was approved, of December 13th of personal data protection, and established all the technical resources available to avoid the lost, misuse, alteration, unauthorized access and data theft of the information that the user provides on the Website, without prejudice of informing that the internet safety measures are not infallible. is committed to comply with the secret and confidentiality duty of the personal data contained in the automatic database according to the applicable legislation, as well as conferring upon from a safety treatment of concessions and international data transfer that, in that case, might occur.  

3. Modification of this privacy policy reserves the right to modify this privacy policy to adapt it to future legislative or jurisprudential updates, along with industries practices, previously informing the users of the changes made upon it. makes its bests efforts so that the information shown is correct, but we cannot guarantee the exact representation of our products. On account of colour differences depending on each Internet browsing computer program or display screen, The Website cannot be considered accountable for the inaccuracy of the pictures shown on the web regarding colours. It might occur that some products, whose technologies and design evolve, will be different, to a certain point, from the product posted on the website. cannot affirm the homogeneity of the production; thus; we cannot guarantee that the product delivered is exactly the same as the one shown on the website. These differences, if not related to the essential characteristics of the products and do not affect it's quality, do not condone the order annulment or a rejected reception, without prejudice of the cancelling right of the consumer and user considered on the articles 101, 68 and correlative to the Consumers and Users Protection Act. 

4. Payment

Payments can be made on compliance with the payment methods selected on the shopping cart. To proceed with the payment, the user has to follow each and every instruction that is shown on the screen, providing the requested information for the payment. Payment methods available are: 

Credit card payment: has an e-commerce payment gateway for Visa and Mastercard credit and debit card.

All the data provided to this effect is encrypted to guarantee the maximum security and is hosted in a safe server certified according to SSL protocols. states that, under any circumstances, stores any data provided by the users through the payment gateway. 

PayPal payment: With a personal PayPal account or as a payment platform with these cards: Visa, Mastercard, American Express or Discover. 

Bank Transfer: the estimated delivery period will begin with the transfer reception or the payment receipt from the bank. Transfer payment will not be accepted with shared expenses. 

5. Delivery will deliver the products purchased by the buyer using a carrier company that delivers at street level in the address provided by such buyer. The buyer does not have the right to any kind of financial compensation for the non-compliance of the deadline. The deadline will be established according to the description of each product. will make every effort to deliver the items ordered by the customer, but it is possible that in some cases and due to difficult-to-control circumstances will not be possible to deliver some items ordered by the customer inside the estimated time frame. would like to remind the customers that the deadlines of the advertised items are always based on the estimated stock from the warehouse of each manufacturer at all times, without intentionally posting more articles than the ones that are physically in stock. will make every effort to deliver the items ordered by the customer, but it is possible that in some cases and due to circumstances hard to control, such as human errors, or incidences on the computing systems, will not be possible to deliver some items ordered by the customer. In the event of an item that is not available after the order was placed, the user will be notified by email. At that moment, the customer will be presented with the option of cancelling the order (totally or partially) and will receive the corresponding refund. shall not be liable for losses incurred mistakes in the address provided by the customer at the moment of the purchase, pickups by a third party at the address provided, or any change of address. If, as a result of the address provided by the customer, the order is delivered at a wrong site, and it's necessary to make a recanalization or reshipment of the order, the customer will have to afford the charges and those will need to be paid before the new delivery. does not take any responsibility for any prejudice or costs derived from use, inability to use, caused by mistakes or lack of conformity, delays or any other reason, of the products.  

All the measurements from the products on are real and do not consider transportation packaging. It is important that the customer is certain that the measurements from the products purchased are consistent with the accesses to the property or delivery sites, paying special attention to doors, roofs, stairs, hallways, etc. The customer is the only responsible for checking the measurements. The customer commits to be present on the delivery address the day agreed-upon with the carrier, with the purpose of checking the conformity with the order and its condition at the moment of reception. 

The customer or the person receiving the order has the obligation of checking it, and writing on the proof of delivery any visible damage on the packaging. If the product received is not the one requested (measurements, colour, model, etc. different from the requested) the customer has to notify before any installation or manipulation to proceed with the corresponding immediate replacement without any cost. Under any circumstances a return or replacement can be requested on a product that has been installed or manipulated. recommends all customers to check in detail the items received to make sure that they are correct and correspond to what was ordered. 

Any claims derived from possible damages or loss (broken or incomplete items) caused by transportation have to be notified to by the customer on the first 24h from the moment of delivery. will proceed to replace the product without any cost to the client if it's effectively confirmed that the order arrived incomplete or damaged in transportation.

6. Guarantee

All products from have, at least, a 2-year guarantee. The guarantee only covers manufacturing defects, and does not cover damage caused by negligence, shock, improper manipulation and use, unsuitable tension, incorrect installation or wear due to regular use. The customer has to report the lack of conformity on the two-month time frame since becoming aware of it. handles the lacks of conformity that are manifested on a 2-year range since the delivery. The customer has to notify the lack of conformity on a two-month period since becoming aware of it. 

7. Price

The prices listed on the Website include delivery expenses within Ireland's main territory. Any shipping to the surrounding islands will not be free, and the customer has to contact via e-mail to know the shipping expenses, which will change according to zone and the volume/weight of the material. reserves the right to modify the prices at any moment, always respecting the fees in effect at the moment of registering the order, subject to availability on that date. does not sell products in Northern Ireland.

In the event of any kind of mistake (informatic or human) in any price or in the description of a product, reserves the right to cancel the order with the corresponding money refund. 

8. Reservation of property and risks will keep the property of sold products until they are paid in full. This arrangement does not constitute any problem to the client since the Website is responsible for risks of loss and deterioration of the purchased items, until the delivery takes place in the agreed location. 

9. Returns - Cancellation policy 

If the reason for the return is that the order does not meet your expectations (right to withdraw), the period to communicate it is 14 calendar days, and we'll refund the payment without justification of the decision and without any type of penalization, but the returning fees will be covered by the client (if the payment is processed by PayPal you might be interested in consulting with them the special returns conditions provided by having the option "refund of return shipping costs of PayPal" activated).

In the event that the material has to be resent to the factory to check its state, at first, will pay for the return shipping expenses to the warehouse. If after the appropriate examination, the technical assistance service concludes that the product is affected by a manufacturing defect, the client won't have to pay for any expenses. If the examination result shows that the product was damaged by improper use from the customer, the customer will have to pay the shipping expenses to the factory and a new shipping if he/she decides to retrieve the material.   

Before making any returns, the client will have to inform it to the customer service department via email at [email protected] to receive instructions for the return. Previous communication is essential, and we'll not accept any returns on freight collect that are sent by a carrier different from the one specified by us. It is required that the products are returned on the original package, without being installed and in perfect conditions, it is forbidden using zip ties or adhesive tapes applied directly on the product. If the User is unable to return the order in its original packaging, the User will have to pay for packaging expenses. will not accept returns in which the written notification from the client is sent after the 14 calendar days after receiving the product. The cancellation right does not apply when it involves provision of sealed goods that are not suitable for return due to health-care or hygiene protection and that have been unsealed after the delivery. 

Products that are "made-to-measure", "customized", "exclusive" or "special", i.e., goods that are manufactured according to the consumer and user's specifications, clearly customized, or made under a specific measurement, colour, cut, or other non-standard finish chosen by the customer will not be accepted for return, unless there is a clear manufacture defect. 

Money refunds will be made using the same payment method used on the purchase. 

10. Annulments

We accept annulments of any orders as long as they have not been dispatched yet, or they are not products  "made-to-measure", "customized", "exclusive" or "special". In the event that the product has already been dispatched, and it's not "made-to-measure", "customized", "exclusive" or "special" the customer will have to receive it and proceed to return it, as long as it fulfils the previously stated conditions. 

To annul an order, you'll have to contact us at [email protected]

On the other hand, reserves the right to cancel any order with the corresponding full money refund of the payment made by the customer. 

11. Intellectual and industrial property

The entire Website content, being those included but not limited to texts, photographs, graphics, images, logotypes, icons, technology, software, links, web domain, brands and other audio or audiovisual content, as well as its graphic design and source code, are sole property of or third parties whose rights are acknowledged by, and are subject to intellectual property and industrial rights protected by  national and international legislation. It is strictly forbidding the use of the elements subject to any intellectual and industrial property, with any kind of purpose, specially commercial, as well as distribution, public communication, modification, alteration, transformation or decompilation, except expressed written consent from the owner of such rights. Inflicting any of the rights said above might constitute an infringement of the present regulations, as well as a constitutive action of felony defined in the articles 270 and following on the criminal code.